Help Center

1. Estimate your freight cost before sending goods using our freight calculator. 2. Get your personal warehouse code from your dashboard — include it in the recipient name when sending goods to our China warehouse. 3. Submit a parcel declaration on this platform before or after your goods are sent, so we can match and process your parcel quickly.

Forwarding fees are calculated based on chargeable weight (the greater of actual weight vs. volumetric weight). Air freight is billed per kg; sea freight is billed per CBM. Minimum charges apply. Use our freight calculator for an instant estimate. Total Cost of Forwarding = International Shipping Fee + Customs Fee

Please contact our customer service with your tracking number and order details as soon as possible. We will match your parcel manually. To avoid delays, always pre-declare your parcels on this platform before shipping.

Use the warehouse address shown in your Dashboard under "My Warehouse Addresses". Always include your Personal Code in the recipient name field so we can identify your parcel.

Yes! All parcels in our warehouse — whether self-forwarded or sourced by us — appear in My Warehouse. You can select any combination and submit them for international shipping together.

All parcels are inspected upon arrival. We check that the outer packaging is intact and matches your declaration. Items will be photographed and logged. Prohibited items will be rejected and returned at your cost.

Please contact customer service within 72 hours of the issue being identified. We will coordinate with you on the return shipment. Return freight costs are borne by the customer unless the error is on our side.

Pending Arrival → Arrived → Being Weighed → Awaiting Payment → Payment Confirmed → Being Packed → Shipped → In Transit → Customs Clearance → Delivered. You can track your parcel status in real time from your dashboard.

Most sellers ship within 1-3 business days after payment is confirmed. You will receive a status update when the seller ships.

Domestic China delivery to our warehouse typically takes 2-5 business days depending on the seller location and carrier.

Our sourcing service fee is 5% of the product value (CNY), with a minimum fee of ¥5 per order. This covers purchasing, inspection, and warehousing.

Pending Payment → Processing → Ordered → Shipped (by seller) → Received at Warehouse → Inspected → In Warehouse → Ready to Ship. Status updates are shown in your Sourcing Orders tab.

You can request cancellation before the order status reaches "Ordered". Once the seller has shipped, cancellation requires coordination with the seller and may not always be possible. Contact customer service for assistance.

Standard storage: 90 days from the date goods are logged as "In Warehouse". Goods not collected or shipped within 90 days will be disposed of. Unmatched parcels: 30-day limit from date of receipt.

Log in and go to your Dashboard. Your personal warehouse codes, parcel stats, and order history are all available there.

Click "Get Started" in the top navigation. Enter your name, email address, and password. You will receive a confirmation email to activate your account.

Go to your account settings or use the "Forgot Password" link on the login page to reset via email.

Click "Forgot Password" on the login page and enter your registered email address. You will receive a password reset link within a few minutes.

Coming soon — account top-up functionality is under development. Currently all payments are made directly at checkout via PayFast.

Coming soon. Please contact customer service for any urgent balance queries.

Yes — this is one of our core services. All parcels in My Warehouse can be selected and combined into a single international shipment, saving you on shipping costs.

Self-declaration: you provide accurate item names, quantities, and values for customs. General declaration: we handle standard declaration. For high-value or sensitive items, self-declaration is recommended to avoid customs issues.

Orders submitted before 12:00 noon are typically processed the same day. Orders after 12:00 noon are processed the next business day.

Prohibited items include: dangerous goods, flammable/explosive materials, counterfeit products, live animals, illegal substances, and items restricted by South African customs.

Air freight: Chargeable weight = MAX (actual weight, volumetric weight). Volumetric weight = L x W x H (cm) divided by 6000. Sea freight: Chargeable CBM = MAX (actual CBM, weight divided by 500). Minimum 0.5 CBM for sea.

South Africa applies VAT (15%) and customs duty on imported goods. The duty-free threshold for personal imports is R500. We cannot guarantee that your parcel will not be subject to duty — this is at the discretion of SARS customs. Like any other country, whenever you are importing products from China, you need to pay the customs duty to the South African government ranging from 0 (free) up to 60%. The customs department has tariffs following by the HS codes related to each product or goods category, which is necessary to pay by the importer. For example, if you’re importing women’s suits from China, you will have to pay 40% customs duty. That means, if the final value of your import is around 1,000 ZAR, so by adding the customs duty, the total cost will be 1,400 ZAR. While you can explore the entire tariff list on the SARS official website to know the import duties from China to South Africa. Here are a few goods along with their customs duty for your understanding. Women Jackets Tariff code: 6104.31 Material: Wool, cotton, synthetic fibers, or other material Customs duty: 45% per unit Men Overcoats Tariff code: 6101.20 Material: Cotton, man-made fibers, or other materials Customs duty: 40% per unit Worn Clothing – Car Coats, Raincoats, Etc. Tariff code: 6309.00.13 Material: Any fabric material Customs duty: 60% per kilogram Toilet Paper Tariff code: 4818.10 Material: Paper Customs duty: 20% per kilogram Contrarily, there are many several goods on which the customs duty is zero or free, like: Natural honey: 0410.00.10 Fresh sweet potatoes: 0714.20.20 Human hair/used to manufacture article hairpieces: 0501.00 Coffee Arabica/ unroasted and not decaffeinated: 0901.11.10 Milk and cream/ without additional sugar or sweetening material: 0401.10.07 Calculating Customs Duty in South Africa The customs duty on imported goods in South Africa also includes: Anti-dumping and countervailing duties Value- added tax (VAT) That means, if the customs duty of any product is 20% in the tariff list, you will also have to add the anti-dumping duties (if applicable on your imported goods) and the VAT. Example: If You Are Importing Women Jackets from China to South Africa Imagine you are importing into South Africa 100 pieces of women’s jackets from China. Each unit costs around 10 ZAR, making 10,000 ZAR as the total goods value. The anti-dumping duty is 0 and the VAT is 15%. Here’s what your overall customs duty would be: Customs Duty = Goods Value in ZAR × Customs Duty as mentioned in the tariff list + Goods Value in ZAR × 10% (goods is from non-BLNS countries*) Customs Duty = 10,000 ZAR × 45% + 10,000 ZAR × 10% Customs Duty = 5,500 ZAR * where the origin of such goods is from non-BLNS countries (Botswana, Lesotho, Namibia, and Eswatini), the goods are subject to an upliftment of the VAT value by a factor of 10%, in the calculation of VAT payable at the time of clearance into the Republic of South Africa. It means the customs duty without VAT is 5,500 ZAR. Now, let’s calculate the value-added tax. Value-added tax = (Goods Value + Customs Duty) × 15% Value-added tax = (10,000 + 5,500) × 15% Value-added tax = 2325 ZAR It means you have to pay 2,325 ZAR as a value-added tax So the total duty including customs duty and VAT on importing 100 units of women jackets at a total price of 10,000 ZAR will be 2325 + 5500 = 7825 ZAR. Note: SARS announced on 8 August 2024 a phased approach to amending the current customs duty system. Currently, local retailers pay 45% customs duties and 15% VAT on imported goods. However, imported items worth less than ZAR500 are exempted from VAT and pay a flat rate of 20% in customs duties.

We offer inspection services (standard inspection, power-on test, sample inspection, photo) and packaging services (bubble wrap, foam protection, moisture-proof bag, custom box, stretch film, and more).

For parcels over 30kg, oversized items, or special requirements not covered by standard routes, we offer custom logistics solutions via sea or air freight. Contact customer service to request a custom quote.

Use the Track function on the "Track Parcel" page or in your Dashboard. Enter your ChinaShip tracking number to see real-time status updates.

International tracking updates can lag by 24-48 hours, especially during customs clearance or transit between countries. If there is no update for more than 5 days, please contact customer service.

1. Always inspect your parcel in front of the delivery person before signing. Note any damage on the delivery slip. 2. If damage is found after signing, retain all packaging and contact us within 72 hours with photos. 3. For quality issues within the warranty period, we can coordinate with the seller for returns/exchanges on your behalf.

Customs authorities conduct random inspections of international parcels. If your parcel is selected, customs may contact the recipient to provide invoices or clearance documents. Failure to cooperate may result in the parcel being returned or destroyed at the recipient cost.

If a parcel fails customs inspection in South Africa or cannot be delivered, it will be returned to our China warehouse. Return shipping costs are borne by the customer.

If a parcel fails domestic China security checks before international shipment, it will be returned. We will contact you to resolve the issue.

Purchasing & Forwarding Service Disclaimer Introduction ChinaShip is an international purchasing and package forwarding service platform that assists users in purchasing products from third-party Chinese e-commerce websites and arranging international shipment. ChinaShip does not manufacture, own, or directly sell any products listed on third-party platforms. To help ensure smooth processing and delivery of your orders, the following disclaimer and service terms apply to all purchasing and forwarding services provided by ChinaShip. By submitting a purchasing or forwarding order, you acknowledge that you have read, understood, and accepted the following terms. 1. Restricted & Sensitive Items Certain products may be subject to shipping restrictions due to airline regulations, customs policies, or destination country import requirements. Restricted or sensitive items may include, but are not limited to: * Essential oils * Liquids and powders * Lubricants and contact lens solutions * Batteries and electronic products * Glue, chemicals, or flammable materials * Food, medicine, and health-related products To improve shipping success rates and comply with transportation regulations, certain restricted components may need to be removed prior to shipment, or shipment may be refused where necessary. Customers are responsible for understanding and complying with the import regulations of their destination country. 2. Customs & Import Risks International shipments may be subject to customs inspections, import restrictions, taxes, duties, delays, or seizure by customs authorities. Products such as liquids, powders, battery-powered items, food, medicine, and other regulated goods may carry increased customs clearance risks. ChinaShip cannot guarantee successful customs clearance and shall not be held responsible for: * Customs delays * Import rejection * Product confiscation * Additional taxes or duties * Legal consequences arising from restricted or prohibited goods All customs-related risks remain the responsibility of the customer. 3. Product Inspection Limitation ChinaShip provides basic warehouse inspection services only. For products such as: * Electronics * Branded goods * Tickets or cards * Models or collectible items * Specialized or technical products we are unable to perform professional inspections regarding authenticity, quality, functionality, completeness, or legality. Our warehouse staff may only verify: * whether the external packaging appears intact, * whether visible accessories are included, and * whether the item generally matches the order description. We are unable to power on, test, authenticate, or professionally evaluate products. 4. Fragile Goods Fragile or irregularly shaped products, including but not limited to: * Glass products * Ceramic items * Decorative goods * Vehicle accessories * Long or irregularly shaped items may be exposed to multiple handling stages during international transportation and therefore carry increased risk of damage or breakage. ChinaShip will ensure that items are properly packaged before shipment. However, if damage occurs during transportation and is determined by the logistics provider to be related to the fragile nature of the product, the resulting loss shall be borne by the customer. Customers are advised to purchase such items at their own discretion. 5. Customized Products For customized or made-to-order products, customers are strongly advised to communicate directly with the seller regarding specifications, designs, sizes, colors, logos, or other requirements before placing an order. Customers may be required to provide seller contact information, chat records, or confirmation details to facilitate the purchasing process. Due to the customized nature of such products, ChinaShip cannot provide professional quality verification or guarantee that the final product will fully meet customer expectations. Any disputes or losses related to customized products shall remain the responsibility of the customer. 6. Counterfeit Goods Policy ChinaShip strictly prohibits the purchasing or forwarding of counterfeit, illegal, or prohibited goods. While ChinaShip may display or help users search for products from third-party e-commerce platforms such as Taobao and similar marketplaces, ChinaShip is not the seller of these products and does not control third-party merchants or listings. Although we make reasonable efforts to filter suspicious listings and restrict certain keywords, counterfeit or unauthorized products may still occasionally appear on third-party platforms. If any suspected counterfeit goods are identified during the purchasing process, ChinaShip reserves the right to: * refuse the purchase request, * cancel the order, * refuse shipment, or * arrange product return procedures where applicable. Customers are encouraged to avoid purchasing suspicious products and to report any potentially counterfeit listings to us immediately. 7. Third-Party Platform Disclaimer All products purchased through ChinaShip originate from independent third-party sellers and platforms. As a purchasing and forwarding service provider, ChinaShip is not responsible for: * product quality, * authenticity, * intellectual property compliance, * seller conduct, * product safety, or * after-sales guarantees provided by third-party merchants. However, we will make reasonable efforts to assist customers in communicating with sellers and resolving disputes where possible. 8. User Responsibility Customers are solely responsible for ensuring that purchased products comply with all applicable laws and regulations in their destination country or region. ChinaShip shall not be liable for any losses, penalties, legal liabilities, or damages resulting from: * prohibited imports, * restricted products, * intellectual property violations, * customs violations, or * non-compliance with local laws. 9. International Shipping Risks International transportation involves risks that are beyond the control of ChinaShip, including but not limited to: * shipping delays, * customs inspections, * flight or transportation disruptions, * lost parcels, * force majeure events, * political or regulatory changes, * carrier operational issues. ChinaShip shall not be held liable for losses or delays resulting from such circumstances. 10. Acceptance of Terms By submitting a purchasing or forwarding order through ChinaShip, you acknowledge and agree that: * you have read and understood this disclaimer, * you accept the risks associated with international purchasing and shipping, and * you agree to comply with all applicable laws and regulations. ChinaShip reserves the right of final interpretation of these terms and may update this disclaimer at any time without prior notice.

By registering on Chinaship, you agree to our Terms of Service. Key points: You must be 18+ to register. One account per person. You are responsible for the accuracy of information you provide. Chinaship reserves the right to suspend accounts that violate our policies. Our terms may be updated — continued use constitutes acceptance of updated terms. [Important Notice] Before browsing the information on this platform or using any services provided by it, users (hereinafter referred to as “you”) are requested to carefully read all terms and conditions of the User Registration and Service Agreement of This Website (hereinafter referred to as the “Agreement”), especially the bolded and underlined clauses, as well as other related documents attached to this Agreement or associated with the services of this platform. For the purposes of this Agreement, “this platform” refers to this website and its mobile client software or applications. Unless otherwise specified, “this platform” also refers to the owner and operator of the platform. This platform places great importance on and actively protects your personal privacy and related personal information. Accordingly, a Privacy Policy has been formulated. Please read it carefully and ensure that you fully understand its contents. If you have any questions while reading or understanding this Agreement, you may contact customer service through the methods specified herein. If you do not agree to any terms of this Agreement, you must immediately stop accessing this platform and discontinue use of its services. Otherwise, you shall be deemed to have acknowledged and agreed to be bound by this Agreement. This Agreement may be updated from time to time. Once published, the updated terms shall take legal effect and replace the previous version. You may review the latest version on this platform at any time. Actions taken before updates shall remain governed by the terms in effect at that time. Continued use of the platform after updates constitutes acceptance of the revised Agreement. User Registration Agreement of This Website Introduction [Please Read Carefully] Before clicking “Agree” during the registration process, you should carefully read and fully understand this Agreement, including but not limited to: Clauses that exempt or limit liability Clauses regarding applicable law and jurisdiction Important business-related notices and provisions I. Scope of This Agreement Main Agreement Includes: User registration and account terms Platform information technology service terms Disclaimer clauses Governing law and dispute resolution provisions These terms shall be jointly observed by you and the platform owner/operator. Third-Party Service Provider Rules Including but not limited to: Third-party purchasing service provider rules Third-party logistics service provider rules These rules are authorized for publication by the service providers and shall be jointly complied with by you and the respective service providers. Other agreements, rules, or notices published by the platform for operational or service purposes shall also form part of this Agreement. II. Formation and Effectiveness By completing the registration process and clicking to agree, you confirm that you have read, understood, and accepted all terms of this Agreement. If you do not agree to any part of this Agreement, you must immediately stop the registration process. III. User Eligibility This platform provides purchasing-related information technology services only to individuals, legal entities, or organizations outside mainland China. You must have full legal capacity and provide truthful personal information as required by the Privacy Policy. The platform does not substantively verify user-provided information, and you are solely responsible for its authenticity and accuracy. IV. Platform Operator Changes You agree that the platform operator may change due to business adjustments. Such changes shall not affect your rights under this Agreement. If new operators are added due to new services, your use of such services constitutes acceptance of joint performance of this Agreement. Part I: User Registration and Account Terms 1. Account Registration and Management 1.1 You must complete registration according to the platform’s procedures. Upon acceptance, you become a registered user and member of the platform. 1.2 You are responsible for safeguarding your account credentials. Any loss caused by improper management shall be borne by you. 1.3 You must provide valid identity and contact information and keep it up to date. 1.4 The platform may send operational or service-related notifications to your registered contact details, including commercial messages where legally permitted. 1.5 The platform may verify your identity to comply with legal requirements and may rely on third-party verification results. 1.6 You must bind a legitimate personal payment account. You are responsible for the legality of the source of funds. 1.7 Account information displayed may not be real-time or fully accurate and shall be subject to actual execution results. 1.8 Account top-up funds are prepaid amounts used solely for payments related to platform services. Unused balances may be refunded upon request, except where pending transactions exist. No interest shall be paid on balances. 1.9 The platform may monitor suspicious or illegal top-up behavior and take control measures. 1.10 Points, coupons, and similar benefits are non-transferable, non-cashable, and subject to platform rules. 1.11–1.16 (Promotion, referral, inviter code, tax responsibility, and affiliate-related clauses retained in full legal meaning) 1.17 Accounts are for personal exclusive use only and are non-transferable or inheritable. 1.18 Accounts must not be used in violation of local laws or public order. 1.19–1.21 (Third-party account recognition, account binding, and forced closure scenarios) 1.22 Account closure does not affect obligations arising prior to closure. 1.23 Business or non-consumer users do not enjoy consumer protection rights. Part II: Platform Information Technology Services The platform provides information intermediary services only and does not sell goods directly. Services include: Product search and information display Purchasing request facilitation Logistics service facilitation Order status inquiry Account management tools All product information originates from third-party platforms and is not guaranteed for accuracy. Part III: Disclaimer and Limitation of Liability The platform shall not be liable for service interruptions caused by: Legal or regulatory changes Force majeure Cyberattacks or network issues Government actions Public emergencies The platform’s maximum liability shall not exceed the platform service fees collected for the relevant order. Part IV: Governing Law and Dispute Resolution This Agreement shall be governed by the laws of Mainland China. Any dispute shall be submitted to arbitration before a legally recognized arbitration commission in Mainland China. Contact Information Email: info@chinaship.co.za Address: 57 Kyalami Boulevard, Kyalami Park, Midrand, 1685, Johannesburg, South Africa

The following items cannot be shipped via ChinaShip: Dangerous goods (flammable, explosive, toxic, radioactive). Counterfeit or IP-infringing products. Live animals or perishables. Illegal substances or weapons. Items prohibited by South African law or SARS regulations. Disclaimer Chinaship, as a purchasing service platform, fully respects and complies with the intellectual property protection policies of various shopping platforms. Before purchasing any product, if you have any concerns regarding potential intellectual property infringement, please consult qualified professionals or experts in advance. The information on this page does not constitute, nor can it replace, any professional or expert advice. This list is not exhaustive and does not guarantee completeness, accuracy, or real-time validity. You should not rely on this information for any legal or commercial decision. You are solely responsible for complying with applicable laws and regulations, platform rules, and respecting the lawful rights and interests of third parties.

ChinaShip collects your name, email, address, and transaction data to provide our services. We do not sell your data to third parties. Data is stored securely and used only for order processing, communication, and service improvement. The security of users’ personal information (also referred to as “you” in this Policy) is extremely important to this platform (hereinafter referred to as “we”, “us”, or “this Website”). We highly value your trust. We are committed to protecting the security and privacy of any personal information you provide to us, and we will only use such information in the circumstances described in this Policy. If you have any questions, suggestions, or comments regarding this Privacy Policy, you may contact us at any time through our online customer service system or via our official service channels. Before using the services of this Website, please carefully read and fully understand this Policy. By using our services after confirming your understanding and agreement, you acknowledge and agree to be bound by this Privacy Policy. This Privacy Policy will help you understand the following: 1. Scope of Application 2. Personal Information We Collect 3. Purposes of Using Your Personal Information 4. How We Share, Transfer, and Disclose Your Personal Information 5. Use of Cookies and Similar Technologies 6. Your Rights Related to Personal Information 7. Storage of Personal Information 8. Protection of Personal Information 9. Protection of Minors 10. Updates to This Policy 11. Contact Us 1. Scope of Application This Policy applies to this Website platform and all internet-based product purchasing information intermediary services provided by the platform operator through websites, mobile applications, mini programs, or any new forms developed with technological advancement. Except as otherwise stated in this Policy, this Policy does not apply to scenarios where purchasing agents or logistics service providers independently collect and use your personal information in the course of providing their own services. In such cases, you shall comply with the personal information rules agreed upon between you and those service providers. 2. Personal Information We Collect We collect your personal information in order to continuously provide, improve, and enhance our products and services. You may choose not to provide certain information; however, this may prevent you from using some services. (1) Information You Provide Voluntarily We collect and store information you voluntarily provide related to our services, including but not limited to: name, gender, mobile phone number, email address, address, date of birth, PayPal account, Google account information, bank card details, device ID, device type, photos, etc. (2) Information Collected Automatically We may automatically collect and store information related to your use of our services, such as IP address, location data, login time, service order details, and payment information. 3. Purposes of Using Your Personal Information We use your personal information to operate, provide, develop, and improve our products and services. Specific purposes include: (1) User Eligibility and Account Management You may be required to provide information such as name, email address, phone number, date of birth, avatar, country, language, and gender. If you choose third-party login methods, you must provide relevant third-party account information (e.g., Apple ID, Google account). This information helps us verify your identity, grant user membership, and ensure account security. (2) Third-Party Account Binding If you choose to bind your account with a third-party platform, you authorize us to disclose your platform account information (including name, email address, and account ID) to the relevant third party. You are responsible for the consequences of such binding. (3) Referral Relationship Management If referral relationships are established through invitation codes, both parties agree that we may disclose account IDs and email addresses between them. The referred user also agrees that order date and amount information may be disclosed to the referrer for verification of referral benefits. (4) Information Intermediary Services To facilitate purchasing services, we may collect account credentials, bank account details, email, phone number, and device information. If image-based product searches are used, you authorize access to your device’s camera and photo permissions. (5) Fulfillment of Purchasing Orders To process purchasing orders, you may need to provide phone number, email, tax number, order details, bank account information, identity details, and address. For certain services (e.g., apparel selection), you may be required to provide physical measurements. Failure to provide necessary information may result in orders being invalid or unexecutable. (6) Customer Service and Dispute Resolution When contacting customer service or filing disputes, we may collect necessary information to verify your identity and record communication content, including order details and supporting materials. (7) Promotion and Referral Services If you participate in promotional programs or withdraw referral earnings, you may need to provide your name and bank account details. (8) System Maintenance and Service Improvement We may collect logs such as search history, browsing records, order details, and payment information to analyze system reliability, security, and performance. (9) Personalized Recommendations We may analyze browsing, search history, order records, and reviews to improve personalized services. (10) Legal Compliance We may collect and use personal information to comply with applicable laws and regulations, including anti-money laundering and intellectual property protection requirements. (11) Communications We may use your address, email, or phone number to send service notifications, legal documents, platform updates, or operational notices. (12) Advertising We may use your contact details to send promotional content or recommend services you may be interested in. (13) Risk Control To ensure transaction and payment security, we may collect order details, recipient information, device data, and payment card details and provide them to payment institutions or third parties as required. 4. Sharing, Transfer, and Disclosure of Personal Information Your personal information is an important asset of our business. Except as specified in this Policy, we do not sell or transfer your personal information. (1) Sharing • With affiliated entities for service optimization • With purchasing agents, logistics providers, and payment institutions to complete transactions • With entrusted third parties under strict data protection agreements • Through authorized SDK integrations, subject to security audits (2) Transfer In the event of mergers, acquisitions, dissolution, or bankruptcy, personal information may be transferred to successors, who shall continue to comply with this Policy. (3) Public Disclosure We may disclose personal information only when: • You provide explicit consent • Required by law or to protect public or platform safety (4) Cessation of Operations If we cease operations, we will stop collecting personal information and delete or anonymize stored data after notifying users. 5. Cookies and Similar Technologies We use cookies and similar technologies to ensure security, improve efficiency, and enhance user experience. You may manage cookies through browser settings, but disabling cookies may affect service functionality. 6. Your Rights Regarding Personal Information You have the right to access, correct, copy, delete, withdraw consent, and request account cancellation through the Website, app settings, or customer service. We will respond within 15 days, subject to identity verification. 7. Storage of Personal Information We store your personal information securely in accordance with applicable laws. Cross-border transfers will be conducted only when necessary and with appropriate protection measures. After account cancellation, personal information may be retained for up to three years, after which it will be deleted or anonymized. 8. Protection of Personal Information We implement industry-standard security measures, including encryption, verification codes, and two-factor authentication. In the event of a data breach, we will activate emergency response procedures promptly. 9. Protection of Minors This Website provides services only to users with full legal capacity. Minors must obtain guardian consent. Personal information of minors is treated as sensitive data and protected accordingly. 10. Policy Updates We may update this Privacy Policy from time to time due to legal or operational changes. Updates will be announced via platform notifications or email. This Policy shall be governed by the laws of Mainland China. Any disputes shall be submitted to courts with jurisdiction at the defendant’s domicile. 11. Contact Us If you have any questions, requests, or concerns regarding this Policy, please contact us: Company: Glynnwood Enterprises Pty Ltd Address: 57 Kyalami Boulevard, Kyalami Park, Midrand, 1685, Johannesburg, South Africa Email: info@sinoship.com