Shipping & Sourcing FAQ
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Shipping & Sourcing FAQ
You can purchase items from various Chinese platforms such as Taobao, 1688, JD, AliExpress, Pinduoduo, and others, or from offline suppliers and factories. We take care of receiving products you ordered, inspection, and international shipping to South Africa.
To get started, please register an account on our website to receive your personal warehouse code and our China warehouse address. When checking out, make sure to use this address along with your warehouse code as the receipt address. If you're working with an offline seller, ask them to deliver to this address so that our warehouse team can identify you as the parcel owner.
Once your parcel arrives at our warehouse, we will manage the international shipping and ensure it reaches your address in South Africa. After placing your order, please add your parcel to our system for tracking and management. Here’s a step-by-step guide to assist you.
Important Reminder: Before purchasing from your supplier, please inform us about the type of cargo. Some products may be classified as sensitive or dangerous, or could be linked to internationally registered brands. We will provide guidance and help you find an appropriate shipping solution in advance.
Understanding Your Costs
① Product Cost — Item price + seller's domestic shipping to our warehouse (some sellers offer free shipping). Both are settled when you place your order.
② International Shipping — After your items arrive at our warehouse in China, we'll notify you to pay the international freight. 🧮Estimate shipping → In terms of local delivery cost from our South Africa Warehouse to your address, we give customer option either pick up from our warehouse with free of charge, or we deliver with courier service at customers cost.
To get started, please register an account on our website to receive your personal warehouse code and our China warehouse address. When checking out, make sure to use this address along with your warehouse code as the receipt address. If you're working with an offline seller, ask them to deliver to this address so that our warehouse team can identify you as the parcel owner.
Once your parcel arrives at our warehouse, we will manage the international shipping and ensure it reaches your address in South Africa. After placing your order, please add your parcel to our system for tracking and management. Here’s a step-by-step guide to assist you.
Important Reminder: Before purchasing from your supplier, please inform us about the type of cargo. Some products may be classified as sensitive or dangerous, or could be linked to internationally registered brands. We will provide guidance and help you find an appropriate shipping solution in advance.
Understanding Your Costs
① Product Cost — Item price + seller's domestic shipping to our warehouse (some sellers offer free shipping). Both are settled when you place your order.
② International Shipping — After your items arrive at our warehouse in China, we'll notify you to pay the international freight. 🧮Estimate shipping → In terms of local delivery cost from our South Africa Warehouse to your address, we give customer option either pick up from our warehouse with free of charge, or we deliver with courier service at customers cost.
1. Estimate your freight cost before sending goods using our freight calculator.
2. Get your personal warehouse code from your dashboard — include it in the recipient name when sending goods to our China warehouse.
3. Submit a parcel declaration on this platform before or after your goods are sent, so you can manage and track your parcel's movement, here is the step to step guidance.
2. Get your personal warehouse code from your dashboard — include it in the recipient name when sending goods to our China warehouse.
3. Submit a parcel declaration on this platform before or after your goods are sent, so you can manage and track your parcel's movement, here is the step to step guidance.
To begin, we suggest customer to check the shipping costs on our homepage using the freight calculator available on our website. This tool will provide you with the total cost and options for both air and sea freight.
To manage your parcel and track the entire shipping process, please register an account on our website to obtain your personal warehouse code and our China warehouse address. Once you've finalized your arrangements with your supplier, please ask your supplier to include this code in the receipt address when they send parcel to our China warehouse, so that our warehouse team can identify you as the owner of the parcel. After parcel arrive at the warehouse, we will take care of the international shipping and ensure it is delivered to your address in South Africa.
Important Reminder: Before purchasing from your supplier, please inform us about the type of cargo. Some products may be classified as sensitive or dangerous, or may be associated with internationally registered brands. We will provide advice and help you find a suitable shipping solution in advance.
You can find the details using our freight calculator, as shown in the home page https://chinaship.co.za/, or https://chinaship.co.za/freight-calculator/. For small quantity or weight parcels, we recommend opting for air freight. A good practice is to purchase multiple items and send them to our warehouse. You can then choose to ship some or all of them, and we will pack them according to your instructions. This approach will help reduce shipping costs, as multiple items can be consolidated into a single box instead of shipping each item separately, leading to a difference in total weight.
Our main service is DDP (Delivered Duty Paid), we handle all transport, and customs clearance—including paying all import duties and taxes. In terms of local delivery cost from our South Africa Warehouse in Midrand to your address, we give customer option either pick up from our warehouse with free of charge, or we deliver through local courier service at customer's cost. For very heavy cargo, we suggest customer to arrange truck to pick up from our warehouse, or we quote the costs and deliver at customers costs.
To manage your parcel and track the entire shipping process, please register an account on our website to obtain your personal warehouse code and our China warehouse address. Once you've finalized your arrangements with your supplier, please ask your supplier to include this code in the receipt address when they send parcel to our China warehouse, so that our warehouse team can identify you as the owner of the parcel. After parcel arrive at the warehouse, we will take care of the international shipping and ensure it is delivered to your address in South Africa.
Important Reminder: Before purchasing from your supplier, please inform us about the type of cargo. Some products may be classified as sensitive or dangerous, or may be associated with internationally registered brands. We will provide advice and help you find a suitable shipping solution in advance.
You can find the details using our freight calculator, as shown in the home page https://chinaship.co.za/, or https://chinaship.co.za/freight-calculator/. For small quantity or weight parcels, we recommend opting for air freight. A good practice is to purchase multiple items and send them to our warehouse. You can then choose to ship some or all of them, and we will pack them according to your instructions. This approach will help reduce shipping costs, as multiple items can be consolidated into a single box instead of shipping each item separately, leading to a difference in total weight.
Our main service is DDP (Delivered Duty Paid), we handle all transport, and customs clearance—including paying all import duties and taxes. In terms of local delivery cost from our South Africa Warehouse in Midrand to your address, we give customer option either pick up from our warehouse with free of charge, or we deliver through local courier service at customer's cost. For very heavy cargo, we suggest customer to arrange truck to pick up from our warehouse, or we quote the costs and deliver at customers costs.
We suggest customer to log in to their account and add the items they purchased, and want to deliver to their final home address. (Note: If you used our Buy from China service to order items, please do not declare those parcels here. We handle everything on your behalf — your items will automatically appear in your warehouse once they arrive).
How to add your parcels?
If your seller has provided a tracking number from the courier service, kindly add that during the process of submission. This will allow you to check the parcel's status at any time. Our team will inspect the items and send you a photo report once the parcel arrives at our warehouse.
1. Log in your account, go to “My Dashboard”,
for example, here is customer's “My Dashboard”.
If you have not gotten a tracker number from your seller, you can simply click "Auto Generate" to get a unique number for the parcel you are declaring in our system. We will use that number to manage the shipping process for your parcel.
After you input parcel information here, just click the button to submit, our team will update the parcel status in next, for example when parcel arrive at our warehouse, you will see the inbound photos and other info update.
You may repeat the sample process whenever you got more parcels wanting to send our warehouse.
This process will enable us to know there are some parcels that are coming to our warehouse and know you are the owner of the parcels. You will see the photos when log in and click the "Track" button, and receive email as well when the parcel status is updated.
Some customers who know our process well, they just keep buying and sending to our warehouse, then declare the parcels when they got time to do so, we suggest to declare parcels info timely, that will also help you to manage your parcel in a good way.
Where to add your final delivery address? You may add your home address here any time when you log in your account.
How to add your parcels?
If your seller has provided a tracking number from the courier service, kindly add that during the process of submission. This will allow you to check the parcel's status at any time. Our team will inspect the items and send you a photo report once the parcel arrives at our warehouse.
1. Log in your account, go to “My Dashboard”,
for example, here is customer's “My Dashboard”.
If you have not gotten a tracker number from your seller, you can simply click "Auto Generate" to get a unique number for the parcel you are declaring in our system. We will use that number to manage the shipping process for your parcel.
After you input parcel information here, just click the button to submit, our team will update the parcel status in next, for example when parcel arrive at our warehouse, you will see the inbound photos and other info update.
You may repeat the sample process whenever you got more parcels wanting to send our warehouse.
This process will enable us to know there are some parcels that are coming to our warehouse and know you are the owner of the parcels. You will see the photos when log in and click the "Track" button, and receive email as well when the parcel status is updated.
Some customers who know our process well, they just keep buying and sending to our warehouse, then declare the parcels when they got time to do so, we suggest to declare parcels info timely, that will also help you to manage your parcel in a good way.
Where to add your final delivery address? You may add your home address here any time when you log in your account.
Forwarding fees are calculated based on chargeable weight (the greater of actual weight vs. volumetric weight). Air freight is billed per kg; sea freight is billed per CBM. Minimum charges apply. Use our freight calculator for an instant estimate.
Total Cost of Forwarding = International Shipping Fee + Customs Fee
Total Cost of Forwarding = International Shipping Fee + Customs Fee
Please log in your account and click "Dashboard", go to "Declare a Parcel" and add your tracking number and order details as soon as possible. We will match your parcel manually. To avoid delays, always pre-declare your parcels on this platform before shipping.
Use the warehouse address shown in your Dashboard under "My Warehouse Addresses". Always include your Personal Code in the recipient name field so we can identify your parcel.
Q: Do you purchase products from 1688, or other platform in China on behalf of international customers?
A: Yes, we assist customers in purchasing from 1688, as well as other platforms and suppliers/factories in China.
Q: What are your service fees?
A: We charge a service fee of only 5%, with no additional costs. We recommend that customers pay their suppliers directly and instruct them to send the items to our warehouse in China to avoid the 5% service fee. Once the parcel arrives at our warehouse, we will handle international shipping and ensure delivery to your address in South Africa. Our primary service is DDP (Delivered Duty Paid), which includes all transportation and customs clearance, including the payment of all import duties and taxes. For local delivery from our Midrand warehouse to your address, customers can either pick up their items free of charge or opt for courier delivery at approximately R31/kg. For very heavy cargo, we suggest arranging a truck for pickup or we can provide a quote for delivery at the customer's expense.
Q: Do you inspect products before shipping?
A: Yes, we perform a standard inspection upon the arrival of parcels at our warehouse in China, free of charge. This includes checking for damage, missing items, or obvious defects. We also offer value-added services such as sample inspections, label removal, electronics power-on tests, custom packaging, etc. You can find these services when you “Declare a Parcel.”
Q: Can you consolidate orders from multiple suppliers into one shipment?
A: Yes, we can consolidate orders/parcels from various suppliers into a single shipment. Our warehouse provides 60 days free of charge of warehousing service. It's advisable to purchase multiple items and send them to our warehouse. You can then choose to ship some or all of them, and we will pack according to your instructions. Many customers who are familiar with our process continue to buy and send items to our warehouse, consolidating parcels whenever they are ready to start the international shipping process.
Q: What shipping options do you offer to South Africa (air and sea)?
A: You can find detailed information using our freight calculator https://chinaship.co.za/freight-calculator/, or calculator on home page as shown in the screenshot. For small quantity or weight parcels, we recommend opting for air freight.
Q: How long does shipping usually take?
A: hipping times are typically 7-14 days for air freight and 40-45 days for sea freight.
Q: Do you offer door-to-door delivery?
A: Yes, we provide door-to-door delivery. As mentioned earlier, for local delivery from our Midrand warehouse to your address, customers can either pick up their items free of charge or choose courier delivery at around R31/kg. For very heavy cargo, we recommend arranging a truck for pickup or we can quote delivery costs at the customer's expense.
Q: Are customs duties and taxes included in your shipping service, or do I pay them separately?
A: As metioned above, our main service is DDP (Delivered Duty Paid), which covers all transport, customs clearance, and the payment of all import duties and taxes.
Q: What payment methods do you accept?
A: We use the local payment gateway Payfast to accept card payments, EFT, mobile wallets, and scan-to-pay options. We also accept PayPal and credit cards, and we are continually adding more payment options for our customers.
Q: Could you please explain your complete process, from ordering on 1688 to delivery in South Africa?
A: If you would like us to purchase on your behalf, we recommend using the “Buy from China” service. Please log into your account and click on “Buy from China” in the main menu.
Customers can search for the products they need under the "Search & Browse" tab or submit requests under the "Find it For Me" tab if they are unsure where to find certain items.
Regardless of whether you are buying directly from suppliers, online sellers, or factories, it is crucial to use our warehouse address as the delivery address when placing orders in China. This means instructing your seller to send the parcel to our warehouse address; we can only initiate the international shipping process once our warehouse team in China receives your parcel.
A: Yes, we assist customers in purchasing from 1688, as well as other platforms and suppliers/factories in China.
Q: What are your service fees?
A: We charge a service fee of only 5%, with no additional costs. We recommend that customers pay their suppliers directly and instruct them to send the items to our warehouse in China to avoid the 5% service fee. Once the parcel arrives at our warehouse, we will handle international shipping and ensure delivery to your address in South Africa. Our primary service is DDP (Delivered Duty Paid), which includes all transportation and customs clearance, including the payment of all import duties and taxes. For local delivery from our Midrand warehouse to your address, customers can either pick up their items free of charge or opt for courier delivery at approximately R31/kg. For very heavy cargo, we suggest arranging a truck for pickup or we can provide a quote for delivery at the customer's expense.
Q: Do you inspect products before shipping?
A: Yes, we perform a standard inspection upon the arrival of parcels at our warehouse in China, free of charge. This includes checking for damage, missing items, or obvious defects. We also offer value-added services such as sample inspections, label removal, electronics power-on tests, custom packaging, etc. You can find these services when you “Declare a Parcel.”
Q: Can you consolidate orders from multiple suppliers into one shipment?
A: Yes, we can consolidate orders/parcels from various suppliers into a single shipment. Our warehouse provides 60 days free of charge of warehousing service. It's advisable to purchase multiple items and send them to our warehouse. You can then choose to ship some or all of them, and we will pack according to your instructions. Many customers who are familiar with our process continue to buy and send items to our warehouse, consolidating parcels whenever they are ready to start the international shipping process.
Q: What shipping options do you offer to South Africa (air and sea)?
A: You can find detailed information using our freight calculator https://chinaship.co.za/freight-calculator/, or calculator on home page as shown in the screenshot. For small quantity or weight parcels, we recommend opting for air freight.
Q: How long does shipping usually take?
A: hipping times are typically 7-14 days for air freight and 40-45 days for sea freight.
Q: Do you offer door-to-door delivery?
A: Yes, we provide door-to-door delivery. As mentioned earlier, for local delivery from our Midrand warehouse to your address, customers can either pick up their items free of charge or choose courier delivery at around R31/kg. For very heavy cargo, we recommend arranging a truck for pickup or we can quote delivery costs at the customer's expense.
Q: Are customs duties and taxes included in your shipping service, or do I pay them separately?
A: As metioned above, our main service is DDP (Delivered Duty Paid), which covers all transport, customs clearance, and the payment of all import duties and taxes.
Q: What payment methods do you accept?
A: We use the local payment gateway Payfast to accept card payments, EFT, mobile wallets, and scan-to-pay options. We also accept PayPal and credit cards, and we are continually adding more payment options for our customers.
Q: Could you please explain your complete process, from ordering on 1688 to delivery in South Africa?
A: If you would like us to purchase on your behalf, we recommend using the “Buy from China” service. Please log into your account and click on “Buy from China” in the main menu.
Customers can search for the products they need under the "Search & Browse" tab or submit requests under the "Find it For Me" tab if they are unsure where to find certain items.
Regardless of whether you are buying directly from suppliers, online sellers, or factories, it is crucial to use our warehouse address as the delivery address when placing orders in China. This means instructing your seller to send the parcel to our warehouse address; we can only initiate the international shipping process once our warehouse team in China receives your parcel.
Yes! All parcels in our warehouse — whether self-forwarded or sourced by us — appear in My Warehouse. You can select any combination and submit them for international shipping together.
All parcels are inspected upon arrival. We check that the outer packaging is intact and matches your declaration. Items will be photographed and logged. Prohibited items will be rejected and returned at your cost.
Please contact customer service within 72 hours of the issue being identified. We will coordinate with you on the return shipment. Return freight costs are borne by the customer unless the error is on our side.
Pending Arrival → Arrived → Being Weighed → Awaiting Payment → Payment Confirmed → Being Packed → Shipped → In Transit → Customs Clearance → Delivered. You can track your parcel status in real time from your dashboard.
Most sellers ship within 1-3 business days after payment is confirmed. You will receive a status update when the seller ships.
Domestic China delivery to our warehouse typically takes 2-5 business days depending on the seller location and carrier.
Our sourcing service fee is 5% of the product value (CNY), with a minimum fee of ¥5 per order. This covers purchasing, inspection, and warehousing.
Pending Payment → Processing → Ordered → Shipped (by seller) → Received at Warehouse → Inspected → In Warehouse → Ready to Ship. Status updates are shown in your Sourcing Orders tab.
You can request cancellation before the order status reaches "Ordered". Once the seller has shipped, cancellation requires coordination with the seller and may not always be possible. Contact customer service for assistance.
As this is a proxy purchasing service for products you have specifically selected, once the goods have been ordered, entered international shipping (packed and dispatched), or delivered to you, you may not request a return, exchange, compensation, or refund from us if you are dissatisfied with the goods purchased.
As this is a proxy purchasing service for products you have specifically selected, once the goods have been ordered, entered international shipping (packed and dispatched), or delivered to you, you may not request a return, exchange, compensation, or refund from us if you are dissatisfied with the goods purchased.
Standard storage: 90 days from the date goods are logged as "In Warehouse". Goods not collected or shipped within 90 days will be disposed of. Unmatched parcels: 30-day limit from date of receipt.
Account & Assets
Log in and go to your Dashboard. Your personal warehouse codes, parcel stats, and order history are all available there.
Click "Get Started" in the top navigation. Enter your name, email address, and password. You will receive a confirmation email to activate your account.
Go to your account settings or use the "Forgot Password" link on the login page to reset via email.
Click "Forgot Password" on the login page and enter your registered email address. You will receive a password reset link within a few minutes.
Coming soon — account top-up functionality is under development. Currently all payments are made directly at checkout via PayFast/Paystack.
Coming soon. Please contact customer service for any urgent balance queries.
Shipping Guide
Yes — this is one of our core services. All parcels in My Warehouse can be selected and combined into a single international shipment, saving you on shipping costs.
Orders submitted before 12:00 noon are typically processed the same day. Orders after 12:00 noon are processed the next business day.
Prohibited items include: dangerous goods, flammable/explosive materials, counterfeit products, live animals, illegal substances, and items restricted by South African customs.
Air freight: Chargeable weight = MAX (actual weight, volumetric weight). Volumetric weight = L x W x H (cm) divided by 6000. Sea freight: Chargeable CBM = MAX (actual CBM, weight divided by 500). Minimum 0.5 CBM for sea.
South Africa applies VAT (15%) and customs duty on imported goods. The duty-free threshold for personal imports is R500. We cannot guarantee that your parcel will not be subject to duty — this is at the discretion of SARS customs.
Like any other country, whenever you are importing products from China, you need to pay the customs duty to the South African government ranging from 0 (free) up to 60%. The customs department has tariffs following by the HS codes related to each product or goods category, which is necessary to pay by the importer.
For example, if you’re importing women’s suits from China, you will have to pay 40% customs duty. That means, if the final value of your import is around 1,000 ZAR, so by adding the customs duty, the total cost will be 1,400 ZAR.
While you can explore the entire tariff list on the SARS official website to know the import duties from China to South Africa. Here are a few goods along with their customs duty for your understanding.
Women Jackets
Tariff code: 6104.31
Material: Wool, cotton, synthetic fibers, or other material
Customs duty: 45% per unit
Men Overcoats
Tariff code: 6101.20
Material: Cotton, man-made fibers, or other materials
Customs duty: 40% per unit
Worn Clothing – Car Coats, Raincoats, Etc.
Tariff code: 6309.00.13
Material: Any fabric material
Customs duty: 60% per kilogram
Toilet Paper
Tariff code: 4818.10
Material: Paper
Customs duty: 20% per kilogram
Contrarily, there are many several goods on which the customs duty is zero or free, like:
Natural honey: 0410.00.10
Fresh sweet potatoes: 0714.20.20
Human hair/used to manufacture article hairpieces: 0501.00
Coffee Arabica/ unroasted and not decaffeinated: 0901.11.10
Milk and cream/ without additional sugar or sweetening material: 0401.10.07
Calculating Customs Duty in South Africa
The customs duty on imported goods in South Africa also includes:
Anti-dumping and countervailing duties
Value- added tax (VAT)
That means, if the customs duty of any product is 20% in the tariff list, you will also have to add the anti-dumping duties (if applicable on your imported goods) and the VAT.
Example: If You Are Importing Women Jackets from China to South Africa
Imagine you are importing into South Africa 100 pieces of women’s jackets from China. Each unit costs around 10 ZAR, making 10,000 ZAR as the total goods value. The anti-dumping duty is 0 and the VAT is 15%. Here’s what your overall customs duty would be:
Customs Duty = Goods Value in ZAR × Customs Duty as mentioned in the tariff list + Goods Value in ZAR × 10% (goods is from non-BLNS countries*)
Customs Duty = 10,000 ZAR × 45% + 10,000 ZAR × 10%
Customs Duty = 5,500 ZAR
* where the origin of such goods is from non-BLNS countries (Botswana, Lesotho, Namibia, and Eswatini), the goods are subject to an upliftment of the VAT value by a factor of 10%, in the calculation of VAT payable at the time of clearance into the Republic of South Africa.
It means the customs duty without VAT is 5,500 ZAR.
Now, let’s calculate the value-added tax.
Value-added tax = (Goods Value + Customs Duty) × 15%
Value-added tax = (10,000 + 5,500) × 15%
Value-added tax = 2325 ZAR
It means you have to pay 2,325 ZAR as a value-added tax
So the total duty including customs duty and VAT on importing 100 units of women jackets at a total price of 10,000 ZAR will be 2325 + 5500 = 7825 ZAR.
Note: SARS announced on 8 August 2024 a phased approach to amending the current customs duty system. Currently, local retailers pay 45% customs duties and 15% VAT on imported goods. However, imported items worth less than ZAR500 are exempted from VAT and pay a flat rate of 20% in customs duties.
Like any other country, whenever you are importing products from China, you need to pay the customs duty to the South African government ranging from 0 (free) up to 60%. The customs department has tariffs following by the HS codes related to each product or goods category, which is necessary to pay by the importer.
For example, if you’re importing women’s suits from China, you will have to pay 40% customs duty. That means, if the final value of your import is around 1,000 ZAR, so by adding the customs duty, the total cost will be 1,400 ZAR.
While you can explore the entire tariff list on the SARS official website to know the import duties from China to South Africa. Here are a few goods along with their customs duty for your understanding.
Women Jackets
Tariff code: 6104.31
Material: Wool, cotton, synthetic fibers, or other material
Customs duty: 45% per unit
Men Overcoats
Tariff code: 6101.20
Material: Cotton, man-made fibers, or other materials
Customs duty: 40% per unit
Worn Clothing – Car Coats, Raincoats, Etc.
Tariff code: 6309.00.13
Material: Any fabric material
Customs duty: 60% per kilogram
Toilet Paper
Tariff code: 4818.10
Material: Paper
Customs duty: 20% per kilogram
Contrarily, there are many several goods on which the customs duty is zero or free, like:
Natural honey: 0410.00.10
Fresh sweet potatoes: 0714.20.20
Human hair/used to manufacture article hairpieces: 0501.00
Coffee Arabica/ unroasted and not decaffeinated: 0901.11.10
Milk and cream/ without additional sugar or sweetening material: 0401.10.07
Calculating Customs Duty in South Africa
The customs duty on imported goods in South Africa also includes:
Anti-dumping and countervailing duties
Value- added tax (VAT)
That means, if the customs duty of any product is 20% in the tariff list, you will also have to add the anti-dumping duties (if applicable on your imported goods) and the VAT.
Example: If You Are Importing Women Jackets from China to South Africa
Imagine you are importing into South Africa 100 pieces of women’s jackets from China. Each unit costs around 10 ZAR, making 10,000 ZAR as the total goods value. The anti-dumping duty is 0 and the VAT is 15%. Here’s what your overall customs duty would be:
Customs Duty = Goods Value in ZAR × Customs Duty as mentioned in the tariff list + Goods Value in ZAR × 10% (goods is from non-BLNS countries*)
Customs Duty = 10,000 ZAR × 45% + 10,000 ZAR × 10%
Customs Duty = 5,500 ZAR
* where the origin of such goods is from non-BLNS countries (Botswana, Lesotho, Namibia, and Eswatini), the goods are subject to an upliftment of the VAT value by a factor of 10%, in the calculation of VAT payable at the time of clearance into the Republic of South Africa.
It means the customs duty without VAT is 5,500 ZAR.
Now, let’s calculate the value-added tax.
Value-added tax = (Goods Value + Customs Duty) × 15%
Value-added tax = (10,000 + 5,500) × 15%
Value-added tax = 2325 ZAR
It means you have to pay 2,325 ZAR as a value-added tax
So the total duty including customs duty and VAT on importing 100 units of women jackets at a total price of 10,000 ZAR will be 2325 + 5500 = 7825 ZAR.
Note: SARS announced on 8 August 2024 a phased approach to amending the current customs duty system. Currently, local retailers pay 45% customs duties and 15% VAT on imported goods. However, imported items worth less than ZAR500 are exempted from VAT and pay a flat rate of 20% in customs duties.
We offer inspection services (standard inspection, power-on test, sample inspection, photo) and packaging services (bubble wrap, foam protection, moisture-proof bag, custom box, stretch film, and more).
For parcels over 30kg, oversized items, or special requirements not covered by standard routes, we offer custom logistics solutions via sea or air freight. Contact customer service to request a custom quote.
After-sales Service
Use the Track function on the "Track Parcel" page or in your Dashboard. Enter your ChinaShip tracking number to see real-time status updates.
Refund & Cancellation Policy
1. Sourcing Orders (Buy from China)
- Orders may be cancelled before the item has been purchased from the supplier. To request cancellation, contact us immediately via the messaging system.
- Once an item has been ordered from the supplier, cancellation may not be possible. If the supplier agrees to cancel, any refund will be issued as account credit minus any fees already incurred.
- If an item cannot be sourced or is out of stock, a full refund will be issued as account credit.
- Once goods have entered international shipping or been delivered, no refund or return is accepted.
2. Freight Payments
- If the final packed weight is lower than the estimated weight at submission, the difference will be refunded as account credit automatically after admin recalculation.
- If the final packed weight is higher, an additional payment will be required before dispatch.
- Account credits can be applied to future payments automatically.
3. Account Credits
- Credits are non-transferable and have no cash value.
- Credits do not expire as long as your account remains active.
4. How to Request a Refund to Your Bank Account
If you would like a refund returned to your bank account rather than held as account credit, please submit a request through the messaging system in your Dashboard or email us at info@chinaship.co.za. We will process the refund to the same account used for the original payment.
1. Sourcing Orders (Buy from China)
- Orders may be cancelled before the item has been purchased from the supplier. To request cancellation, contact us immediately via the messaging system.
- Once an item has been ordered from the supplier, cancellation may not be possible. If the supplier agrees to cancel, any refund will be issued as account credit minus any fees already incurred.
- If an item cannot be sourced or is out of stock, a full refund will be issued as account credit.
- Once goods have entered international shipping or been delivered, no refund or return is accepted.
2. Freight Payments
- If the final packed weight is lower than the estimated weight at submission, the difference will be refunded as account credit automatically after admin recalculation.
- If the final packed weight is higher, an additional payment will be required before dispatch.
- Account credits can be applied to future payments automatically.
3. Account Credits
- Credits are non-transferable and have no cash value.
- Credits do not expire as long as your account remains active.
4. How to Request a Refund to Your Bank Account
If you would like a refund returned to your bank account rather than held as account credit, please submit a request through the messaging system in your Dashboard or email us at info@chinaship.co.za. We will process the refund to the same account used for the original payment.
International tracking updates can lag by 24-48 hours, especially during customs clearance or transit between countries. If there is no update for more than 5 days, please contact customer service.
1. Always inspect your parcel in front of the delivery person before signing. Note any damage on the delivery slip.
2. If damage is found after signing, retain all packaging and contact us within 72 hours with photos.
3. For quality issues within the warranty period, we can coordinate with the seller for returns/exchanges on your behalf.
2. If damage is found after signing, retain all packaging and contact us within 72 hours with photos.
3. For quality issues within the warranty period, we can coordinate with the seller for returns/exchanges on your behalf.
Customs authorities conduct random inspections of international parcels. If your parcel is selected, customs may contact the recipient to provide invoices or clearance documents. Failure to cooperate may result in the parcel being returned or destroyed at the recipient cost.
If a parcel fails customs inspection in South Africa or cannot be delivered, it will be returned to our China warehouse. Return shipping costs are borne by the customer.
If a parcel fails domestic China security checks before international shipment, it will be returned. We will contact you to resolve the issue.
User Guidelines
Purchasing & Forwarding Service Disclaimer
Introduction
ChinaShip is an international purchasing and package forwarding service platform that assists users in purchasing products from third-party Chinese e-commerce websites and arranging international shipment. ChinaShip does not manufacture, own, or directly sell any products listed on third-party platforms.
To help ensure smooth processing and delivery of your orders, the following disclaimer and service terms apply to all purchasing and forwarding services provided by ChinaShip. By submitting a purchasing or forwarding order, you acknowledge that you have read, understood, and accepted the following terms.
1. Restricted & Sensitive Items
Certain products may be subject to shipping restrictions due to airline regulations, customs policies, or destination country import requirements.
Restricted or sensitive items may include, but are not limited to:
* Essential oils
* Liquids and powders
* Lubricants and contact lens solutions
* Batteries and electronic products
* Glue, chemicals, or flammable materials
* Food, medicine, and health-related products
To improve shipping success rates and comply with transportation regulations, certain restricted components may need to be removed prior to shipment, or shipment may be refused where necessary.
Customers are responsible for understanding and complying with the import regulations of their destination country.
2. Customs & Import Risks
International shipments may be subject to customs inspections, import restrictions, taxes, duties, delays, or seizure by customs authorities.
Products such as liquids, powders, battery-powered items, food, medicine, and other regulated goods may carry increased customs clearance risks.
ChinaShip cannot guarantee successful customs clearance and shall not be held responsible for:
* Customs delays
* Import rejection
* Product confiscation
* Additional taxes or duties
* Legal consequences arising from restricted or prohibited goods
All customs-related risks remain the responsibility of the customer.
3. Product Inspection Limitation
ChinaShip provides basic warehouse inspection services only.
For products such as:
* Electronics
* Branded goods
* Tickets or cards
* Models or collectible items
* Specialized or technical products
we are unable to perform professional inspections regarding authenticity, quality, functionality, completeness, or legality.
Our warehouse staff may only verify:
* whether the external packaging appears intact,
* whether visible accessories are included, and
* whether the item generally matches the order description.
We are unable to power on, test, authenticate, or professionally evaluate products.
4. Fragile Goods
Fragile or irregularly shaped products, including but not limited to:
* Glass products
* Ceramic items
* Decorative goods
* Vehicle accessories
* Long or irregularly shaped items
may be exposed to multiple handling stages during international transportation and therefore carry increased risk of damage or breakage.
ChinaShip will ensure that items are properly packaged before shipment. However, if damage occurs during transportation and is determined by the logistics provider to be related to the fragile nature of the product, the resulting loss shall be borne by the customer.
Customers are advised to purchase such items at their own discretion.
5. Customized Products
For customized or made-to-order products, customers are strongly advised to communicate directly with the seller regarding specifications, designs, sizes, colors, logos, or other requirements before placing an order.
Customers may be required to provide seller contact information, chat records, or confirmation details to facilitate the purchasing process.
Due to the customized nature of such products, ChinaShip cannot provide professional quality verification or guarantee that the final product will fully meet customer expectations.
Any disputes or losses related to customized products shall remain the responsibility of the customer.
6. Counterfeit Goods Policy
ChinaShip strictly prohibits the purchasing or forwarding of counterfeit, illegal, or prohibited goods.
While ChinaShip may display or help users search for products from third-party e-commerce platforms such as Taobao and similar marketplaces, ChinaShip is not the seller of these products and does not control third-party merchants or listings.
Although we make reasonable efforts to filter suspicious listings and restrict certain keywords, counterfeit or unauthorized products may still occasionally appear on third-party platforms.
If any suspected counterfeit goods are identified during the purchasing process, ChinaShip reserves the right to:
* refuse the purchase request,
* cancel the order,
* refuse shipment, or
* arrange product return procedures where applicable.
Customers are encouraged to avoid purchasing suspicious products and to report any potentially counterfeit listings to us immediately.
7. Third-Party Platform Disclaimer
All products purchased through ChinaShip originate from independent third-party sellers and platforms.
As a purchasing and forwarding service provider, ChinaShip is not responsible for:
* product quality,
* authenticity,
* intellectual property compliance,
* seller conduct,
* product safety, or
* after-sales guarantees provided by third-party merchants.
However, we will make reasonable efforts to assist customers in communicating with sellers and resolving disputes where possible.
8. User Responsibility
Customers are solely responsible for ensuring that purchased products comply with all applicable laws and regulations in their destination country or region.
ChinaShip shall not be liable for any losses, penalties, legal liabilities, or damages resulting from:
* prohibited imports,
* restricted products,
* intellectual property violations,
* customs violations, or
* non-compliance with local laws.
9. International Shipping Risks
International transportation involves risks that are beyond the control of ChinaShip, including but not limited to:
* shipping delays,
* customs inspections,
* flight or transportation disruptions,
* lost parcels,
* force majeure events,
* political or regulatory changes,
* carrier operational issues.
ChinaShip shall not be held liable for losses or delays resulting from such circumstances.
10. Acceptance of Terms
By submitting a purchasing or forwarding order through ChinaShip, you acknowledge and agree that:
* you have read and understood this disclaimer,
* you accept the risks associated with international purchasing and shipping, and
* you agree to comply with all applicable laws and regulations.
ChinaShip reserves the right of final interpretation of these terms and may update this disclaimer at any time without prior notice.
Introduction
ChinaShip is an international purchasing and package forwarding service platform that assists users in purchasing products from third-party Chinese e-commerce websites and arranging international shipment. ChinaShip does not manufacture, own, or directly sell any products listed on third-party platforms.
To help ensure smooth processing and delivery of your orders, the following disclaimer and service terms apply to all purchasing and forwarding services provided by ChinaShip. By submitting a purchasing or forwarding order, you acknowledge that you have read, understood, and accepted the following terms.
1. Restricted & Sensitive Items
Certain products may be subject to shipping restrictions due to airline regulations, customs policies, or destination country import requirements.
Restricted or sensitive items may include, but are not limited to:
* Essential oils
* Liquids and powders
* Lubricants and contact lens solutions
* Batteries and electronic products
* Glue, chemicals, or flammable materials
* Food, medicine, and health-related products
To improve shipping success rates and comply with transportation regulations, certain restricted components may need to be removed prior to shipment, or shipment may be refused where necessary.
Customers are responsible for understanding and complying with the import regulations of their destination country.
2. Customs & Import Risks
International shipments may be subject to customs inspections, import restrictions, taxes, duties, delays, or seizure by customs authorities.
Products such as liquids, powders, battery-powered items, food, medicine, and other regulated goods may carry increased customs clearance risks.
ChinaShip cannot guarantee successful customs clearance and shall not be held responsible for:
* Customs delays
* Import rejection
* Product confiscation
* Additional taxes or duties
* Legal consequences arising from restricted or prohibited goods
All customs-related risks remain the responsibility of the customer.
3. Product Inspection Limitation
ChinaShip provides basic warehouse inspection services only.
For products such as:
* Electronics
* Branded goods
* Tickets or cards
* Models or collectible items
* Specialized or technical products
we are unable to perform professional inspections regarding authenticity, quality, functionality, completeness, or legality.
Our warehouse staff may only verify:
* whether the external packaging appears intact,
* whether visible accessories are included, and
* whether the item generally matches the order description.
We are unable to power on, test, authenticate, or professionally evaluate products.
4. Fragile Goods
Fragile or irregularly shaped products, including but not limited to:
* Glass products
* Ceramic items
* Decorative goods
* Vehicle accessories
* Long or irregularly shaped items
may be exposed to multiple handling stages during international transportation and therefore carry increased risk of damage or breakage.
ChinaShip will ensure that items are properly packaged before shipment. However, if damage occurs during transportation and is determined by the logistics provider to be related to the fragile nature of the product, the resulting loss shall be borne by the customer.
Customers are advised to purchase such items at their own discretion.
5. Customized Products
For customized or made-to-order products, customers are strongly advised to communicate directly with the seller regarding specifications, designs, sizes, colors, logos, or other requirements before placing an order.
Customers may be required to provide seller contact information, chat records, or confirmation details to facilitate the purchasing process.
Due to the customized nature of such products, ChinaShip cannot provide professional quality verification or guarantee that the final product will fully meet customer expectations.
Any disputes or losses related to customized products shall remain the responsibility of the customer.
6. Counterfeit Goods Policy
ChinaShip strictly prohibits the purchasing or forwarding of counterfeit, illegal, or prohibited goods.
While ChinaShip may display or help users search for products from third-party e-commerce platforms such as Taobao and similar marketplaces, ChinaShip is not the seller of these products and does not control third-party merchants or listings.
Although we make reasonable efforts to filter suspicious listings and restrict certain keywords, counterfeit or unauthorized products may still occasionally appear on third-party platforms.
If any suspected counterfeit goods are identified during the purchasing process, ChinaShip reserves the right to:
* refuse the purchase request,
* cancel the order,
* refuse shipment, or
* arrange product return procedures where applicable.
Customers are encouraged to avoid purchasing suspicious products and to report any potentially counterfeit listings to us immediately.
7. Third-Party Platform Disclaimer
All products purchased through ChinaShip originate from independent third-party sellers and platforms.
As a purchasing and forwarding service provider, ChinaShip is not responsible for:
* product quality,
* authenticity,
* intellectual property compliance,
* seller conduct,
* product safety, or
* after-sales guarantees provided by third-party merchants.
However, we will make reasonable efforts to assist customers in communicating with sellers and resolving disputes where possible.
8. User Responsibility
Customers are solely responsible for ensuring that purchased products comply with all applicable laws and regulations in their destination country or region.
ChinaShip shall not be liable for any losses, penalties, legal liabilities, or damages resulting from:
* prohibited imports,
* restricted products,
* intellectual property violations,
* customs violations, or
* non-compliance with local laws.
9. International Shipping Risks
International transportation involves risks that are beyond the control of ChinaShip, including but not limited to:
* shipping delays,
* customs inspections,
* flight or transportation disruptions,
* lost parcels,
* force majeure events,
* political or regulatory changes,
* carrier operational issues.
ChinaShip shall not be held liable for losses or delays resulting from such circumstances.
10. Acceptance of Terms
By submitting a purchasing or forwarding order through ChinaShip, you acknowledge and agree that:
* you have read and understood this disclaimer,
* you accept the risks associated with international purchasing and shipping, and
* you agree to comply with all applicable laws and regulations.
ChinaShip reserves the right of final interpretation of these terms and may update this disclaimer at any time without prior notice.
ChinaShip Terms & Conditions
1. Service Overview
ChinaShip provides international freight forwarding and proxy purchasing services between China and South Africa. By using our services, you agree to these terms.
2. Customer Responsibilities
- You are responsible for ensuring all goods declared are accurate in description, quantity, and value.
- You must not ship prohibited, restricted, or dangerous goods without prior written approval from ChinaShip.
- You are responsible for complying with all applicable South African customs regulations and import duties.
3. Freight Charges
- International freight is charged based on actual weight or volumetric weight, whichever is higher, after final packing.
- Quoted rates at submission are estimates. Final charges are confirmed after physical packing and may differ. Any difference will be settled via our credit/additional payment system.
- Local delivery charges are separate and depend on your delivery zone and courier selection.
4. Liability
- ChinaShip is not liable for delays caused by customs clearance, weather, or carrier disruptions.
- Our liability for loss or damage is limited to the declared value of the goods, up to a maximum of R5,000 per shipment unless additional insurance is arranged.
- We are not responsible for goods confiscated by customs due to restricted or prohibited content.
5. Prohibited Items
Items prohibited include but are not limited to: weapons, narcotics, counterfeit goods, hazardous materials, and live animals. Sensitive cargo (batteries, electronics, branded goods) may require surcharges or special handling.
6. Changes to Terms
ChinaShip reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of the updated terms.
1. Service Overview
ChinaShip provides international freight forwarding and proxy purchasing services between China and South Africa. By using our services, you agree to these terms.
2. Customer Responsibilities
- You are responsible for ensuring all goods declared are accurate in description, quantity, and value.
- You must not ship prohibited, restricted, or dangerous goods without prior written approval from ChinaShip.
- You are responsible for complying with all applicable South African customs regulations and import duties.
3. Freight Charges
- International freight is charged based on actual weight or volumetric weight, whichever is higher, after final packing.
- Quoted rates at submission are estimates. Final charges are confirmed after physical packing and may differ. Any difference will be settled via our credit/additional payment system.
- Local delivery charges are separate and depend on your delivery zone and courier selection.
4. Liability
- ChinaShip is not liable for delays caused by customs clearance, weather, or carrier disruptions.
- Our liability for loss or damage is limited to the declared value of the goods, up to a maximum of R5,000 per shipment unless additional insurance is arranged.
- We are not responsible for goods confiscated by customs due to restricted or prohibited content.
5. Prohibited Items
Items prohibited include but are not limited to: weapons, narcotics, counterfeit goods, hazardous materials, and live animals. Sensitive cargo (batteries, electronics, branded goods) may require surcharges or special handling.
6. Changes to Terms
ChinaShip reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of the updated terms.
By registering on Chinaship, you agree to our Terms of Service. Key points: You must be 18+ to register. One account per person. You are responsible for the accuracy of information you provide. Chinaship reserves the right to suspend accounts that violate our policies. Our terms may be updated — continued use constitutes acceptance of updated terms.
[Important Notice]
Before browsing the information on this platform or using any services provided by it, users (hereinafter referred to as “you”) are requested to carefully read all terms and conditions of the User Registration and Service Agreement of This Website (hereinafter referred to as the “Agreement”), especially the bolded and underlined clauses, as well as other related documents attached to this Agreement or associated with the services of this platform.
For the purposes of this Agreement, “this platform” refers to this website and its mobile client software or applications. Unless otherwise specified, “this platform” also refers to the owner and operator of the platform.
This platform places great importance on and actively protects your personal privacy and related personal information. Accordingly, a Privacy Policy has been formulated. Please read it carefully and ensure that you fully understand its contents.
If you have any questions while reading or understanding this Agreement, you may contact customer service through the methods specified herein.
If you do not agree to any terms of this Agreement, you must immediately stop accessing this platform and discontinue use of its services. Otherwise, you shall be deemed to have acknowledged and agreed to be bound by this Agreement.
This Agreement may be updated from time to time. Once published, the updated terms shall take legal effect and replace the previous version. You may review the latest version on this platform at any time. Actions taken before updates shall remain governed by the terms in effect at that time. Continued use of the platform after updates constitutes acceptance of the revised Agreement.
User Registration Agreement of This Website
Introduction
[Please Read Carefully]
Before clicking “Agree” during the registration process, you should carefully read and fully understand this Agreement, including but not limited to:
Clauses that exempt or limit liability
Clauses regarding applicable law and jurisdiction
Important business-related notices and provisions
I. Scope of This Agreement
Main Agreement
Includes:
User registration and account terms
Platform information technology service terms
Disclaimer clauses
Governing law and dispute resolution provisions
These terms shall be jointly observed by you and the platform owner/operator.
Third-Party Service Provider Rules
Including but not limited to:
Third-party purchasing service provider rules
Third-party logistics service provider rules
These rules are authorized for publication by the service providers and shall be jointly complied with by you and the respective service providers.
Other agreements, rules, or notices published by the platform for operational or service purposes shall also form part of this Agreement.
II. Formation and Effectiveness
By completing the registration process and clicking to agree, you confirm that you have read, understood, and accepted all terms of this Agreement.
If you do not agree to any part of this Agreement, you must immediately stop the registration process.
III. User Eligibility
This platform provides purchasing-related information technology services only to individuals, legal entities, or organizations outside mainland China.
You must have full legal capacity and provide truthful personal information as required by the Privacy Policy.
The platform does not substantively verify user-provided information, and you are solely responsible for its authenticity and accuracy.
IV. Platform Operator Changes
You agree that the platform operator may change due to business adjustments. Such changes shall not affect your rights under this Agreement.
If new operators are added due to new services, your use of such services constitutes acceptance of joint performance of this Agreement.
Part I: User Registration and Account Terms
1. Account Registration and Management
1.1 You must complete registration according to the platform’s procedures. Upon acceptance, you become a registered user and member of the platform.
1.2 You are responsible for safeguarding your account credentials. Any loss caused by improper management shall be borne by you.
1.3 You must provide valid identity and contact information and keep it up to date.
1.4 The platform may send operational or service-related notifications to your registered contact details, including commercial messages where legally permitted.
1.5 The platform may verify your identity to comply with legal requirements and may rely on third-party verification results.
1.6 You must bind a legitimate personal payment account. You are responsible for the legality of the source of funds.
1.7 Account information displayed may not be real-time or fully accurate and shall be subject to actual execution results.
1.8 Account top-up funds are prepaid amounts used solely for payments related to platform services. Unused balances may be refunded upon request, except where pending transactions exist. No interest shall be paid on balances.
1.9 The platform may monitor suspicious or illegal top-up behavior and take control measures.
1.10 Points, coupons, and similar benefits are non-transferable, non-cashable, and subject to platform rules.
1.11–1.16 (Promotion, referral, inviter code, tax responsibility, and affiliate-related clauses retained in full legal meaning)
1.17 Accounts are for personal exclusive use only and are non-transferable or inheritable.
1.18 Accounts must not be used in violation of local laws or public order.
1.19–1.21 (Third-party account recognition, account binding, and forced closure scenarios)
1.22 Account closure does not affect obligations arising prior to closure.
1.23 Business or non-consumer users do not enjoy consumer protection rights.
Part II: Platform Information Technology Services
The platform provides information intermediary services only and does not sell goods directly.
Services include:
Product search and information display
Purchasing request facilitation
Logistics service facilitation
Order status inquiry
Account management tools
All product information originates from third-party platforms and is not guaranteed for accuracy.
Part III: Disclaimer and Limitation of Liability
The platform shall not be liable for service interruptions caused by:
Legal or regulatory changes
Force majeure
Cyberattacks or network issues
Government actions
Public emergencies
The platform’s maximum liability shall not exceed the platform service fees collected for the relevant order.
Part IV: Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of Mainland China.
Any dispute shall be submitted to arbitration before a legally recognized arbitration commission in Mainland China.
Contact Information
Email: info@chinaship.co.za
Address: 57 Kyalami Boulevard, Kyalami Park, Midrand, 1685, Johannesburg, South Africa
[Important Notice]
Before browsing the information on this platform or using any services provided by it, users (hereinafter referred to as “you”) are requested to carefully read all terms and conditions of the User Registration and Service Agreement of This Website (hereinafter referred to as the “Agreement”), especially the bolded and underlined clauses, as well as other related documents attached to this Agreement or associated with the services of this platform.
For the purposes of this Agreement, “this platform” refers to this website and its mobile client software or applications. Unless otherwise specified, “this platform” also refers to the owner and operator of the platform.
This platform places great importance on and actively protects your personal privacy and related personal information. Accordingly, a Privacy Policy has been formulated. Please read it carefully and ensure that you fully understand its contents.
If you have any questions while reading or understanding this Agreement, you may contact customer service through the methods specified herein.
If you do not agree to any terms of this Agreement, you must immediately stop accessing this platform and discontinue use of its services. Otherwise, you shall be deemed to have acknowledged and agreed to be bound by this Agreement.
This Agreement may be updated from time to time. Once published, the updated terms shall take legal effect and replace the previous version. You may review the latest version on this platform at any time. Actions taken before updates shall remain governed by the terms in effect at that time. Continued use of the platform after updates constitutes acceptance of the revised Agreement.
User Registration Agreement of This Website
Introduction
[Please Read Carefully]
Before clicking “Agree” during the registration process, you should carefully read and fully understand this Agreement, including but not limited to:
Clauses that exempt or limit liability
Clauses regarding applicable law and jurisdiction
Important business-related notices and provisions
I. Scope of This Agreement
Main Agreement
Includes:
User registration and account terms
Platform information technology service terms
Disclaimer clauses
Governing law and dispute resolution provisions
These terms shall be jointly observed by you and the platform owner/operator.
Third-Party Service Provider Rules
Including but not limited to:
Third-party purchasing service provider rules
Third-party logistics service provider rules
These rules are authorized for publication by the service providers and shall be jointly complied with by you and the respective service providers.
Other agreements, rules, or notices published by the platform for operational or service purposes shall also form part of this Agreement.
II. Formation and Effectiveness
By completing the registration process and clicking to agree, you confirm that you have read, understood, and accepted all terms of this Agreement.
If you do not agree to any part of this Agreement, you must immediately stop the registration process.
III. User Eligibility
This platform provides purchasing-related information technology services only to individuals, legal entities, or organizations outside mainland China.
You must have full legal capacity and provide truthful personal information as required by the Privacy Policy.
The platform does not substantively verify user-provided information, and you are solely responsible for its authenticity and accuracy.
IV. Platform Operator Changes
You agree that the platform operator may change due to business adjustments. Such changes shall not affect your rights under this Agreement.
If new operators are added due to new services, your use of such services constitutes acceptance of joint performance of this Agreement.
Part I: User Registration and Account Terms
1. Account Registration and Management
1.1 You must complete registration according to the platform’s procedures. Upon acceptance, you become a registered user and member of the platform.
1.2 You are responsible for safeguarding your account credentials. Any loss caused by improper management shall be borne by you.
1.3 You must provide valid identity and contact information and keep it up to date.
1.4 The platform may send operational or service-related notifications to your registered contact details, including commercial messages where legally permitted.
1.5 The platform may verify your identity to comply with legal requirements and may rely on third-party verification results.
1.6 You must bind a legitimate personal payment account. You are responsible for the legality of the source of funds.
1.7 Account information displayed may not be real-time or fully accurate and shall be subject to actual execution results.
1.8 Account top-up funds are prepaid amounts used solely for payments related to platform services. Unused balances may be refunded upon request, except where pending transactions exist. No interest shall be paid on balances.
1.9 The platform may monitor suspicious or illegal top-up behavior and take control measures.
1.10 Points, coupons, and similar benefits are non-transferable, non-cashable, and subject to platform rules.
1.11–1.16 (Promotion, referral, inviter code, tax responsibility, and affiliate-related clauses retained in full legal meaning)
1.17 Accounts are for personal exclusive use only and are non-transferable or inheritable.
1.18 Accounts must not be used in violation of local laws or public order.
1.19–1.21 (Third-party account recognition, account binding, and forced closure scenarios)
1.22 Account closure does not affect obligations arising prior to closure.
1.23 Business or non-consumer users do not enjoy consumer protection rights.
Part II: Platform Information Technology Services
The platform provides information intermediary services only and does not sell goods directly.
Services include:
Product search and information display
Purchasing request facilitation
Logistics service facilitation
Order status inquiry
Account management tools
All product information originates from third-party platforms and is not guaranteed for accuracy.
Part III: Disclaimer and Limitation of Liability
The platform shall not be liable for service interruptions caused by:
Legal or regulatory changes
Force majeure
Cyberattacks or network issues
Government actions
Public emergencies
The platform’s maximum liability shall not exceed the platform service fees collected for the relevant order.
Part IV: Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of Mainland China.
Any dispute shall be submitted to arbitration before a legally recognized arbitration commission in Mainland China.
Contact Information
Email: info@chinaship.co.za
Address: 57 Kyalami Boulevard, Kyalami Park, Midrand, 1685, Johannesburg, South Africa
The following items cannot be shipped via ChinaShip: Dangerous goods (flammable, explosive, toxic, radioactive). Counterfeit or IP-infringing products. Live animals or perishables. Illegal substances or weapons. Items prohibited by South African law or SARS regulations.
Disclaimer
Chinaship, as a purchasing service platform, fully respects and complies with the intellectual property protection policies of various shopping platforms. Before purchasing any product, if you have any concerns regarding potential intellectual property infringement, please consult qualified professionals or experts in advance.
The information on this page does not constitute, nor can it replace, any professional or expert advice. This list is not exhaustive and does not guarantee completeness, accuracy, or real-time validity. You should not rely on this information for any legal or commercial decision. You are solely responsible for complying with applicable laws and regulations, platform rules, and respecting the lawful rights and interests of third parties.
Disclaimer
Chinaship, as a purchasing service platform, fully respects and complies with the intellectual property protection policies of various shopping platforms. Before purchasing any product, if you have any concerns regarding potential intellectual property infringement, please consult qualified professionals or experts in advance.
The information on this page does not constitute, nor can it replace, any professional or expert advice. This list is not exhaustive and does not guarantee completeness, accuracy, or real-time validity. You should not rely on this information for any legal or commercial decision. You are solely responsible for complying with applicable laws and regulations, platform rules, and respecting the lawful rights and interests of third parties.
ChinaShip collects your name, email, address, and transaction data to provide our services. We do not sell your data to third parties. Data is stored securely and used only for order processing, communication, and service improvement.
The security of users’ personal information (also referred to as “you” in this Policy) is extremely important to this platform (hereinafter referred to as “we”, “us”, or “this Website”). We highly value your trust. We are committed to protecting the security and privacy of any personal information you provide to us, and we will only use such information in the circumstances described in this Policy.
If you have any questions, suggestions, or comments regarding this Privacy Policy, you may contact us at any time through our online customer service system or via our official service channels.
Before using the services of this Website, please carefully read and fully understand this Policy. By using our services after confirming your understanding and agreement, you acknowledge and agree to be bound by this Privacy Policy.
This Privacy Policy will help you understand the following:
1. Scope of Application
2. Personal Information We Collect
3. Purposes of Using Your Personal Information
4. How We Share, Transfer, and Disclose Your Personal Information
5. Use of Cookies and Similar Technologies
6. Your Rights Related to Personal Information
7. Storage of Personal Information
8. Protection of Personal Information
9. Protection of Minors
10. Updates to This Policy
11. Contact Us
1. Scope of Application
This Policy applies to this Website platform and all internet-based product purchasing information intermediary services provided by the platform operator through websites, mobile applications, mini programs, or any new forms developed with technological advancement.
Except as otherwise stated in this Policy, this Policy does not apply to scenarios where purchasing agents or logistics service providers independently collect and use your personal information in the course of providing their own services. In such cases, you shall comply with the personal information rules agreed upon between you and those service providers.
2. Personal Information We Collect
We collect your personal information in order to continuously provide, improve, and enhance our products and services. You may choose not to provide certain information; however, this may prevent you from using some services.
(1) Information You Provide Voluntarily
We collect and store information you voluntarily provide related to our services, including but not limited to:
name, gender, mobile phone number, email address, address, date of birth, PayPal account, Google account information, bank card details, device ID, device type, photos, etc.
(2) Information Collected Automatically
We may automatically collect and store information related to your use of our services, such as IP address, location data, login time, service order details, and payment information.
3. Purposes of Using Your Personal Information
We use your personal information to operate, provide, develop, and improve our products and services. Specific purposes include:
(1) User Eligibility and Account Management
You may be required to provide information such as name, email address, phone number, date of birth, avatar, country, language, and gender. If you choose third-party login methods, you must provide relevant third-party account information (e.g., Apple ID, Google account).
This information helps us verify your identity, grant user membership, and ensure account security.
(2) Third-Party Account Binding
If you choose to bind your account with a third-party platform, you authorize us to disclose your platform account information (including name, email address, and account ID) to the relevant third party. You are responsible for the consequences of such binding.
(3) Referral Relationship Management
If referral relationships are established through invitation codes, both parties agree that we may disclose account IDs and email addresses between them. The referred user also agrees that order date and amount information may be disclosed to the referrer for verification of referral benefits.
(4) Information Intermediary Services
To facilitate purchasing services, we may collect account credentials, bank account details, email, phone number, and device information. If image-based product searches are used, you authorize access to your device’s camera and photo permissions.
(5) Fulfillment of Purchasing Orders
To process purchasing orders, you may need to provide phone number, email, tax number, order details, bank account information, identity details, and address.
For certain services (e.g., apparel selection), you may be required to provide physical measurements. Failure to provide necessary information may result in orders being invalid or unexecutable.
(6) Customer Service and Dispute Resolution
When contacting customer service or filing disputes, we may collect necessary information to verify your identity and record communication content, including order details and supporting materials.
(7) Promotion and Referral Services
If you participate in promotional programs or withdraw referral earnings, you may need to provide your name and bank account details.
(8) System Maintenance and Service Improvement
We may collect logs such as search history, browsing records, order details, and payment information to analyze system reliability, security, and performance.
(9) Personalized Recommendations
We may analyze browsing, search history, order records, and reviews to improve personalized services.
(10) Legal Compliance
We may collect and use personal information to comply with applicable laws and regulations, including anti-money laundering and intellectual property protection requirements.
(11) Communications
We may use your address, email, or phone number to send service notifications, legal documents, platform updates, or operational notices.
(12) Advertising
We may use your contact details to send promotional content or recommend services you may be interested in.
(13) Risk Control
To ensure transaction and payment security, we may collect order details, recipient information, device data, and payment card details and provide them to payment institutions or third parties as required.
4. Sharing, Transfer, and Disclosure of Personal Information
Your personal information is an important asset of our business. Except as specified in this Policy, we do not sell or transfer your personal information.
(1) Sharing
• With affiliated entities for service optimization
• With purchasing agents, logistics providers, and payment institutions to complete transactions
• With entrusted third parties under strict data protection agreements
• Through authorized SDK integrations, subject to security audits
(2) Transfer
In the event of mergers, acquisitions, dissolution, or bankruptcy, personal information may be transferred to successors, who shall continue to comply with this Policy.
(3) Public Disclosure
We may disclose personal information only when:
• You provide explicit consent
• Required by law or to protect public or platform safety
(4) Cessation of Operations
If we cease operations, we will stop collecting personal information and delete or anonymize stored data after notifying users.
5. Cookies and Similar Technologies
We use cookies and similar technologies to ensure security, improve efficiency, and enhance user experience. You may manage cookies through browser settings, but disabling cookies may affect service functionality.
6. Your Rights Regarding Personal Information
You have the right to access, correct, copy, delete, withdraw consent, and request account cancellation through the Website, app settings, or customer service.
We will respond within 15 days, subject to identity verification.
7. Storage of Personal Information
We store your personal information securely in accordance with applicable laws. Cross-border transfers will be conducted only when necessary and with appropriate protection measures.
After account cancellation, personal information may be retained for up to three years, after which it will be deleted or anonymized.
8. Protection of Personal Information
We implement industry-standard security measures, including encryption, verification codes, and two-factor authentication. In the event of a data breach, we will activate emergency response procedures promptly.
9. Protection of Minors
This Website provides services only to users with full legal capacity. Minors must obtain guardian consent.
Personal information of minors is treated as sensitive data and protected accordingly.
10. Policy Updates
We may update this Privacy Policy from time to time due to legal or operational changes. Updates will be announced via platform notifications or email.
This Policy shall be governed by the laws of Mainland China. Any disputes shall be submitted to courts with jurisdiction at the defendant’s domicile.
11. Contact Us
If you have any questions, requests, or concerns regarding this Policy, please contact us:
Company: Glynnwood Enterprises Pty Ltd
Address: 57 Kyalami Boulevard, Kyalami Park, Midrand, 1685, Johannesburg, South Africa
Email: info@sinoship.com
The security of users’ personal information (also referred to as “you” in this Policy) is extremely important to this platform (hereinafter referred to as “we”, “us”, or “this Website”). We highly value your trust. We are committed to protecting the security and privacy of any personal information you provide to us, and we will only use such information in the circumstances described in this Policy.
If you have any questions, suggestions, or comments regarding this Privacy Policy, you may contact us at any time through our online customer service system or via our official service channels.
Before using the services of this Website, please carefully read and fully understand this Policy. By using our services after confirming your understanding and agreement, you acknowledge and agree to be bound by this Privacy Policy.
This Privacy Policy will help you understand the following:
1. Scope of Application
2. Personal Information We Collect
3. Purposes of Using Your Personal Information
4. How We Share, Transfer, and Disclose Your Personal Information
5. Use of Cookies and Similar Technologies
6. Your Rights Related to Personal Information
7. Storage of Personal Information
8. Protection of Personal Information
9. Protection of Minors
10. Updates to This Policy
11. Contact Us
1. Scope of Application
This Policy applies to this Website platform and all internet-based product purchasing information intermediary services provided by the platform operator through websites, mobile applications, mini programs, or any new forms developed with technological advancement.
Except as otherwise stated in this Policy, this Policy does not apply to scenarios where purchasing agents or logistics service providers independently collect and use your personal information in the course of providing their own services. In such cases, you shall comply with the personal information rules agreed upon between you and those service providers.
2. Personal Information We Collect
We collect your personal information in order to continuously provide, improve, and enhance our products and services. You may choose not to provide certain information; however, this may prevent you from using some services.
(1) Information You Provide Voluntarily
We collect and store information you voluntarily provide related to our services, including but not limited to:
name, gender, mobile phone number, email address, address, date of birth, PayPal account, Google account information, bank card details, device ID, device type, photos, etc.
(2) Information Collected Automatically
We may automatically collect and store information related to your use of our services, such as IP address, location data, login time, service order details, and payment information.
3. Purposes of Using Your Personal Information
We use your personal information to operate, provide, develop, and improve our products and services. Specific purposes include:
(1) User Eligibility and Account Management
You may be required to provide information such as name, email address, phone number, date of birth, avatar, country, language, and gender. If you choose third-party login methods, you must provide relevant third-party account information (e.g., Apple ID, Google account).
This information helps us verify your identity, grant user membership, and ensure account security.
(2) Third-Party Account Binding
If you choose to bind your account with a third-party platform, you authorize us to disclose your platform account information (including name, email address, and account ID) to the relevant third party. You are responsible for the consequences of such binding.
(3) Referral Relationship Management
If referral relationships are established through invitation codes, both parties agree that we may disclose account IDs and email addresses between them. The referred user also agrees that order date and amount information may be disclosed to the referrer for verification of referral benefits.
(4) Information Intermediary Services
To facilitate purchasing services, we may collect account credentials, bank account details, email, phone number, and device information. If image-based product searches are used, you authorize access to your device’s camera and photo permissions.
(5) Fulfillment of Purchasing Orders
To process purchasing orders, you may need to provide phone number, email, tax number, order details, bank account information, identity details, and address.
For certain services (e.g., apparel selection), you may be required to provide physical measurements. Failure to provide necessary information may result in orders being invalid or unexecutable.
(6) Customer Service and Dispute Resolution
When contacting customer service or filing disputes, we may collect necessary information to verify your identity and record communication content, including order details and supporting materials.
(7) Promotion and Referral Services
If you participate in promotional programs or withdraw referral earnings, you may need to provide your name and bank account details.
(8) System Maintenance and Service Improvement
We may collect logs such as search history, browsing records, order details, and payment information to analyze system reliability, security, and performance.
(9) Personalized Recommendations
We may analyze browsing, search history, order records, and reviews to improve personalized services.
(10) Legal Compliance
We may collect and use personal information to comply with applicable laws and regulations, including anti-money laundering and intellectual property protection requirements.
(11) Communications
We may use your address, email, or phone number to send service notifications, legal documents, platform updates, or operational notices.
(12) Advertising
We may use your contact details to send promotional content or recommend services you may be interested in.
(13) Risk Control
To ensure transaction and payment security, we may collect order details, recipient information, device data, and payment card details and provide them to payment institutions or third parties as required.
4. Sharing, Transfer, and Disclosure of Personal Information
Your personal information is an important asset of our business. Except as specified in this Policy, we do not sell or transfer your personal information.
(1) Sharing
• With affiliated entities for service optimization
• With purchasing agents, logistics providers, and payment institutions to complete transactions
• With entrusted third parties under strict data protection agreements
• Through authorized SDK integrations, subject to security audits
(2) Transfer
In the event of mergers, acquisitions, dissolution, or bankruptcy, personal information may be transferred to successors, who shall continue to comply with this Policy.
(3) Public Disclosure
We may disclose personal information only when:
• You provide explicit consent
• Required by law or to protect public or platform safety
(4) Cessation of Operations
If we cease operations, we will stop collecting personal information and delete or anonymize stored data after notifying users.
5. Cookies and Similar Technologies
We use cookies and similar technologies to ensure security, improve efficiency, and enhance user experience. You may manage cookies through browser settings, but disabling cookies may affect service functionality.
6. Your Rights Regarding Personal Information
You have the right to access, correct, copy, delete, withdraw consent, and request account cancellation through the Website, app settings, or customer service.
We will respond within 15 days, subject to identity verification.
7. Storage of Personal Information
We store your personal information securely in accordance with applicable laws. Cross-border transfers will be conducted only when necessary and with appropriate protection measures.
After account cancellation, personal information may be retained for up to three years, after which it will be deleted or anonymized.
8. Protection of Personal Information
We implement industry-standard security measures, including encryption, verification codes, and two-factor authentication. In the event of a data breach, we will activate emergency response procedures promptly.
9. Protection of Minors
This Website provides services only to users with full legal capacity. Minors must obtain guardian consent.
Personal information of minors is treated as sensitive data and protected accordingly.
10. Policy Updates
We may update this Privacy Policy from time to time due to legal or operational changes. Updates will be announced via platform notifications or email.
This Policy shall be governed by the laws of Mainland China. Any disputes shall be submitted to courts with jurisdiction at the defendant’s domicile.
11. Contact Us
If you have any questions, requests, or concerns regarding this Policy, please contact us:
Company: Glynnwood Enterprises Pty Ltd
Address: 57 Kyalami Boulevard, Kyalami Park, Midrand, 1685, Johannesburg, South Africa
Email: info@sinoship.com